• Application Deadline:
• Position: Sales Admin / Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• Process calls, mails and online sales request from clients promptly


• Analyze existing and potential markets to identify and secure business development opportunities


• Receive and respond to customer inquiries, queries and escalate to appropriate departments (accounts, warehouse etc)


• Design and deliver technical training and continuous development initiatives.


• Closely work with sales and marketing counterparts to ensure product launch, exhibitions, and events are well supported.


• Provide back-end support to the sales team in the discharge of functions


• Maintain an accurate database of client and prospect information


• Ensure accuracy of all time bound submissions to external clients (quotations, invoices, orders)


• Demonstrate expert knowledge on company products for effective service delivery


• Manage end to end delivery of processed orders promptly


• Compile sales reports and monitor sales efforts


• Communicate customer feedback


• Coordinate technical forums and presentations within the country.


• Develop good customer relationship by phone calls, follow-ups, emails, broadcasts etc.


• Provide technical expertise, offered technology, tools, on customer’s technical –related business needs.

Qualifications

• B.Sc in Business Administration, Business Management or a related field with a minimum of 2 years experience


• Background in Civil / Chemical Engineering is an added advantage


• Certification in Marketing, Sales or relevant field is a plus


• Telemarketing / customer service


• Hands on experience with a CRM software and MS Office.

Requirements:

• Proven work experience as a sales administrator or sales support agent.


• Understand sales performance metrics


• Good customer service skills.


• Excellent verbal communication skills.


• Business management skills.


• Ability to use initiative.


• Ability to work well with others.


• Ability to sell products and services with recordable success.


• Persistence and determination.


• Ability to accept criticism and work well under pressure.