• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Duty Manager


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 - 5 years


• Location Ogun


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• Oversee all aspects of hotel operations, ensuring smooth and efficient day-to-day management.


• Supervise and lead a team of staff, including front desk personnel, housekeeping, and maintenance teams.


• Maintain high standards of service and guest satisfaction by continuously monitoring operations and addressing any issues promptly.


• Handle guest inquiries, concerns, and complaints with professionalism and resolve them to the guests' satisfaction.


• Collaborate with department heads to develop and implement effective strategies to maximize revenue and occupancy.


• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness, safety, and adherence to brand standards.


• Manage and optimize hotel inventory, including room allocation, rates, and availability, in coordination with the reservations team.


• Train and develop staff, ensuring they are well-equipped with the necessary skills and knowledge to deliver exceptional service.

Qualifications and Skills

• Candidates should possess a Diploma / Degree in Hospitality Management or a related field with 3 - 5 years of relevant work experience.


• Candidate must have a driving skill.


• Previous experience in a managerial role within the hospitality industry, preferably in a hotel setting.


• Excellent leadership and team management abilities.


• Strong interpersonal and communication skills, with the ability to build positive relationships with guests, staff, and stakeholders.


• Proven problem-solving and decision-making skills.


• Solid understanding of hotel operations, including front office, housekeeping, maintenance, and F&B.


• Exceptional organizational and multitasking abilities.


• Proficiency in hotel management software and computer systems.


• Flexibility to work shifts, including evenings, weekends, and holidays.