• Application Deadline: Wed, 18 Oct 2023 00:00:00 GMT
• Position: Ticketing Officer - GDS Professional (Amadeus and Galileo)


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience


• Location Abuja


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Assist customers in person, over the phone, or through email to provide information, answer inquiries, and process ticketing and reservation requests.


• Utilize ticketing software and systems to issue, modify, and cancel tickets, ensuring accuracy and adherence to company policies and procedures.


• Provide customers with accurate information regarding flight schedules, availability, fares, and other relevant travel details.


• Assist customers with seat selection, special requests, and any additional services they may require.


• Coordinate with airlines, travel agencies, and other service providers to secure bookings, confirm reservations, and resolve any issues or discrepancies.


• Handle customer complaints, concerns, and requests for refunds or changes in a professional and timely manner.


• Maintain accurate records of ticket sales, reservations, and transactions, ensuring data integrity and confidentiality.


• Stay updated with airline policies, industry regulations, and changes in ticketing procedures to provide accurate and up-to-date information to customers.


• Collaborate with colleagues and other departments to ensure a seamless travel experience for customers.


• Assist with any other administrative tasks or duties related to ticketing operations as assigned.

Requirements

• High School Diploma or equivalent. Additional education or Certification in travel and tourism will be an advantage.


• Proven experience in a similar role, preferably in a ticketing or travel agency environment.


• Knowledge of ticketing systems and software, such as Amadeus, Sabre, Galileo, or similar platforms.


• Excellent customer service and interpersonal skills, with the ability to communicate effectively with customers from diverse backgrounds.


• Strong attention to detail and accuracy, ensuring precise ticketing and reservation processing.


• Proficient computer skills and ability to work with various software applications and databases.


• Ability to work under pressure in a fast-paced environment and handle multiple tasks simultaneously.


• Familiarity with airline regulations, fare structures, and ticketing procedures.


• Good problem-solving skills and ability to resolve customer issues in a calm and efficient manner.


• Flexibility to work in shifts, including weekends and holidays, as per operational requirements.


• Only candidates who reside in Abuja are encouraged to apply and will be considered, proximity to Wuse 2 will be an added advantage.