• Application Deadline: Sun, 15 Oct 2023 00:00:00 GMT
• Position: Guest Service Agents (GSA)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Position Summary

• Responds to communications fromguests,travel agents, and referral networks concerning reservations arriving by mail, telephone, or through acentral reservationsystem.


• Creates and maintains reservation records-usually by date ofarrivaland alphabetical listing prepares letters of confirmation and promptly processes anycancellationsand modifications.


• Additional duties may include preparing the list ofexpected arrivalsfor thefront office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.


• Greet guests in an efficient, courteous and professional manner.

Duties

• Processes reservations by mail, telephone, or central reservation systems referral.


• Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.


• Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.


• Upsell additional facilities when appropriate


• Maintain up to date records of all guests in house.


• Check out guests at the end of their stay, check billing instructions and collect payment.


• Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre tec.


• Knows the type of rooms available as well as their location and layout.


• Knows the sellingstatus, rates, and benefits of allpackagesplans.


• Knows thecreditpolicy of the hotel and how to code each reservation.


• Creates and maintains reservation records by date of arrival and alphabetical listing.


• Determinesroom ratesbased on the selling tactics of the hotel.


• Prepares letters of confirmation.


• Processes cancellations and modifications and promptly relays this information to the front desk.


• Understands the hotel's policy onguaranteed reservationsandno-shows.


• Processes advance deposits on reservations.


• Tracks future room availabilities on the basis of reservations.


• Helps develop room revenue andoccupancyforecasts.


• Prepares expected arrival list for front office use.


• Assists in preregistration activities when appropriate.


• Monitors advance deposit requirements.


• Handles daily correspondence. Responds to inquiries and makes reservations as needed.


• Makes sure that files are kept up to date.


• Maintains a clean and neat appearance and work area at all times.


• Promotesgoodwillby beings courteous, friendly, and helpful to guests, managers, and fellow employees.


• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.


• To be aware of all front office procedures and assist withreceptionduties when required.


• To be fully aware of and adhere to health andsafety,fireand bomb threat procedures.


• Perform any other work as and when assigned by the management.

Prerequisites

Education:

• A Bachelor Degree or its equivalent.


• Must speak, read. Write, and understand the English Language.

Experience:

• At least one year of work experience.


• Previous hotel-related experience is an added advantage.


• Experience inHotel software (Opera)and its functionalities.