• Application Deadline:
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Role Summary

We are looking for a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners. This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.

This is a shift-based role. Candidates with proximity to the Island environs are preferred.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat


• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction


• Provide support to our partners, ensuring they have all the information and resources they need


• Manage customer orders and coordinate with partners to ensure timely delivery


• Maintain accurate and up-to-date customer records and order information


• Collaborate with other team members to continuously improve customer service processes and procedures


• Take ownership of customer issues and follow through to resolution, escalating when necessary

Requirements

• BSc degree or equivalent


• Previous customer service experience, preferably in the retail or hospitality industry


• Excellent communication skills, both written and verbal


• Strong problem-solving and decision-making abilities


• Ability to work in a fast-paced and dynamic environment


• Proficiency in computer applications, including Microsoft Office and customer service software


• Attention to detail and ability to prioritize tasks efficiently


• Ability to work well independently and as part of a team