• Application Deadline: Thu, 19 Oct 2023 00:00:00 GMT
• Position: Agent Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• Sales of Bank product and services


• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Job Description

• Onboarding of new viable agents/merchants on the Banks platform within the location of coverage


• Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal


• Provision of first level support to agents/merchants to ensure retention of agent transactions.


• Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.


• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents


• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited


• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through


• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution


• Prompt replacement of terminals in cases of fault to retain agent relationship


• Drive the growth of the business to achieve the required revenue


• Monitor, track and manage allocated expenditure. Ensure usage of what it is required


• Ensure the submission of daily and weekly report to manage for review and collation for management decision

Requirements

• Minimum education level – HND in any accredited and reputable institution


• A minimum of 2 years’ working experience in any sales and customer-facing role


• Relevant industry experience is an added advantage