• Application Deadline: Thu, 19 Oct 2023 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Abuja


• Job Field ICT / Computer 
  

Job Description

• Responsible for troubleshooting computer issues and providing technical support to employees, clients and other system users.


• He/She will be required to install and configure computer systems, diagnose hardware and software faults and solve technical and application problems.

IT Administration:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.


• Installing and configuring computer hardware, software, systems, networks, printers and scanners.


• Planning and undertaking scheduled maintenance upgrades


• Monitor and maintain computer systems and networks.


• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults


• Replace parts as required in a timely manner.


• Provide support, including procedural documentation and relevant reports


• Support the roll-out of new applications


• Preparation and presentation of monthly departmental report.


• Set up new users' accounts and profiles and deal with password issues


• Test and evaluate new technology


• Maintain IT equipment asset log


• Performs miscellaneous job-related duties as assigned.

Educational Requirement / Key Technical Competencies

• HND / B.Sc in Computer Science or any related course from a recognized institution.


• 2-3 years experience in IT support or assistant roles.


• Experience with systems/network engineering.


• IT related certification will be a plus.

Person Specification

• Knowledge of current trends and developments in information technology.


• Excellent Customer Service skills


• Problem solving and critical thinking skills.


• Project Management skills.


• Teamwork and collaboration skills.