• Application Deadline:
• Position: Product Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Yaba


• Job Field ICT / Computer 
  

Location: Yaba, Lagos

Duties & Responsibilities

• Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly


• Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders


• Support the team in pre and post product deployment


• Managing product models to ensure they are up to standard in fulfilling product implementation goals.


• Monitor and effect the adherence of guiding product policies and goals


• Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle


• Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience


• Manage and remove obsolete products.


• Complete all works necessary to support market research need.

Qualifications / Requirements

• Bachelor's Degree in Finance, Marketing, Business Administration or other relevant fields


• 2 years of product management support experience, leading strategic and operational initiatives.


• Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.

Skills / Competencies:

• Ability to manage stakeholders


• Excellent analytical, decision-making, and problem-solving skills


• Competence to analyze financial and non-financial data


• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques.


• Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).