• Application Deadline: Sun, 15 Oct 2023 00:00:00 GMT
• Position: Marketing and Customer Relations Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 7 - 12 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

We are seeking an experienced Marketing and Customer Relations Manager with logistics experience for immediate employment.

Responsibilities

• Plan, organize, and coordinate all marketing and customer service activities to maximize patronage.


• Identify the company's target market and execute strategies to stay ahead of the competition.


• Attract regular patronage from corporate organizations through aggressive marketing efforts.


• Monitor shipments to ensure timely pick-up and delivery, ensuring customer satisfaction.


• Secure charter services for clubs, associations, unions, institutions, companies, and government agencies.


• Develop products and services to enhance customer retention.


• Compile reports containing data and information related to customer requests and routes.


• Maintain up-to-date route and service information on the company's websites to facilitate bookings.


• Recommend the most effective channels for promoting the company's services, ensuring broad coverage at competitive rates.


• Foster effective communication and collaboration with branch offices to facilitate a unified marketing approach for improved financial performance.


• Create and implement annual and periodic marketing plans.


• Achieve agreed financial targets and goals.


• Handle objections and ensure the satisfaction of all customers.


• Organize training sessions, especially in marketing and customer acquisition and retention.


• Arrange customer forums periodically.


• Coordinate product launches as required.

Candidate Profile

• BSc/HND in a related field with a minimum of 7 years of post-qualification experience.


• Prior experience in Sales, Marketing, or Customer Service.


• Familiarity with the transportation industry is a plus.


• Proficiency in CRM software is desirable.


• Ability to perform well under pressure and maintain professional communication.


• Excellent written and verbal communication skills.


• Strong multitasking abilities.


• Attention to detail.

Remuneration:  Very competitive, including a performance bonus