• Application Deadline:
• Position: Customer Success Specialist


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

• We are seeking a talented and motivated Customer Success Specialist with a finance background to join our team! As a Customer Success Specialist, you will be involved in all stages of customer value realization: customer onboarding, learning and deployment, user readiness, product adoption and growth, renewal and customer advocacy.

Responsibilities:

• Drive lead conversion through effective value proposition communication.


• Develop and execute comprehensive onboarding plans to ensure a smooth transition for new customers.


• Proactively engage customers to foster product adoption, identify upsell opportunities, and gather valuable feedback.


• Be a platform expert, prepared to train on new and existing features and simplify the complex for our customers


• Provide exemplary customer support, swiftly addressing inquiries, resolving issues, and ensuring overall customer contentment.


• Cultivate enduring customer relationships to bolster loyalty and maximize customer lifetime value.


• Collect, analyze, and leverage customer feedback and insights to contribute to ongoing product enhancements.


• Maintain meticulous records of customer interactions and support cases, ensuring accuracy and accessibility.


• Build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes.


• Helps support and participate in business development initiatives and process development.


• Work and collaborate with cross-functional teams such as Sales, Engineering, Marketing and Customer Advocacy.

Requirements:

• A minimum of 2-3 years of experience in customer service. (Sales or solution consulting capacity in a SaaS organization is an asset)


• A Bachelor's degree in Business Administration, Accounting, Finance, Sales and/or Marketing, Computer Science or a related field


• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.


• History of delivering compelling presentations and being a trusted advisor.


• Active and thoughtful listener, able to learn from others and leverage feedback.


• Ability to multitask and be solution-based in a client-facing environment


• Passionate for a career in technology.