• Application Deadline: Sun, 15 Oct 2023 00:00:00 GMT
• Position: Front Office Manager (Expert)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Abuja


• Job Field Administration / Secretarial 
  

Position Summary

• Directly supervises all front office personnel and ensures proper completion of all front office duties.


• Directs and coordinates the activities of the front desk,reservations,guestservices, and telephone areas.


• Front Office Manager also supervises all activities at the Gym and Information Technology (IT) unit.

Duties

• Trains, cross–trains, and retrain all front office personnel.


• Schedulesthefront office staff.


• Supervises workload during shifts.


• Evaluates the job performance if each front office employee.


• Maintains working relationships andcommunicateswith all departments.


• Maintainsmaster keycontrol.


• Verifies that accurateroom statusinformation is maintained and properly communicated.


• Resolves guest problems quickly, efficiently, and courteously.


• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.


• Reviews and completescredit limitreport.


• Works within the allocated budget for the front office.


• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.


• Checkscashiersin and out and verifies banks and deposits at the end of each shift.


• Enforces all cash handling, check-cashing, andcreditpolicies.


• Conducts regularly scheduled meetings of front office personnel.


• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.


• Upholds thehotel's commitment tohospitality.


• Prepare performance reports related to the front office.


• Maximize room revenue andoccupancyby reviewingstatusdaily. Analyze rate variance, monitor credit reports and maintain close observation of dailyhouse count. Monitor the selling status of the house daily. Ie flash report,allowanceetc.


• Monitor high-balanceguests and take appropriate action.


• Ensure implementation of all hotel policies and house rules.


• Operate all aspects of the Front Officecomputersystem, including software maintenance, report generation andanalysis, and simple configuration changes.


• Prepare revenue and occupancyforecasting.


• Ensure logging and delivery of allmessages,packages, and mail in a timely and professional manner.


• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.


• Monitor all V.I.P.’s special guests and requests.


• Maintain requiredpartsof all front office and stationery supplies.


• Review daily front office work and activity reports generated byNight Audit.


• Review the Front officelog bookand Guest feedback forms on a daily basis.


• Maintain an organised and comprehensive filing system withdocumentationof purchases, vouchering, schedules,forecasts, reports and tracking logs.


• Perform other duties as requested by management.

Prerequisites

Education:

• Minimum of Bachelor’s Degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

• Minimum of Five years of experience in a 5-Star hotel in the similar role


• Proficiency in OPERA PMS.