• Application Deadline:
• Position: Customer Care Representative


• Job Type Full Time


• Qualification OND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Making outbound calls.


• Assist in layout and artwork of the graphic elements on the website.


• Understand target audience and apply design strategy to layouts.


• Respond to customers’ issues and concerns.


• Management and first-level resolution of customers’ complaints/inquiries.


• Identify and escalate issues to supervisors.


• Research required information using available resources.


• Research, identify and resolve customer complaints using applicable software.


• Document all call information according to standard operating procedures.


• Recognize, document, and alert the management team of trends in customer calls.


• Follow up customer calls where necessary.


• Complete call logs and reports.


• Handle questions or complaints.


• Managing large amounts of inbound and outbound calls in a timely manner.


• Following call centre “scripts” when handling different topics.

Requirements

• Minimum of an OND in any discipline.


• 1 year of work experience.


• Excellent spoken English with impressive interpersonal skills.


• Excellent IT skills, especially with design and photo-editing software.


• Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).


• The ability to speak multiple languages above is a great plus.


• Must be resident in Lagos and live close to Yaba.

Competencies:

• Working knowledge of MS Office and databases.


• Excellent communication and people skills.


• Ability to be polite and compassionate without lacking confidence.


• Excellent Typing skills.


• Excellent photo editing skills and good portfolio.


• Proficient in the use of computer applications and systems.