• Application Deadline: Sun, 15 Oct 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary

• We are currently seeking a Customer Service Representative for a Logistics Company whose functional areas of responsibilities could include, but are not limited to, Customer Relations, Coordination of distribution or dispatching, inbound / outbound customs requirements and procedures as well as contacting suppliers for documentation and notifications to customers.

Job Duties

• Schedule outbound and inbound shipments.


• Provide input and complete freight bills.


• Assist with the communications with carriers when issues arise.


• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.


• Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.


• Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.


• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.


• Organize pick-up schedules as applicable for cargo.


• Request Bills of lading from shipping lines.


• Scan and upload invoices, shipping documentation, as part of company guidelines.


• Compile and submit accurate, regular and timely reports as requested.


• Provide customer statistics regarding shipments via email or through verbal transmission.


• Keep communication flowing with customer on a daily basis to ensure the highest customer service.


• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.


• Report and document any irregularities to Supervisor immediately.

Education, Experience & Skills Required

• B.Sc, HND or equivalent with at least 2 years experience in the field or in a related area. Familiar with a variety of field’s concepts, practices, and procedures.


• Computer Literacy


• Great Customer Service Skills


• People Management skills.