• Application Deadline: Fri, 13 Oct 2023 00:00:00 GMT
• Position: Methods & Webtools Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Not specified


• Job Field ICT / Computer 
  

Description

Methods and Procedures:

• Follow up on IST project methodology and quality compliance


• Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators


• Ensure regular updates of IST procedures, policies, and processes (Common, Operational, and Strategic)


• Ensure regular updates of IST procedures, policies, and processes published in the Company Management System (CMS)


• Monitor implementation of IST procedures, policies, and processes in line with COMPANY Group standards


• Contact experts/specialists when necessary and follow up on information system quality control


• Study and drive improvements where possible of existing policies, procedures, and processes


• Ensure the various IST teams keep their inventory up to date in the CMDB.

Communications:

• Develop IST email communication templates, trackable with analytics.


• Take part in the validation of communication messages to users using the IST change management framework.


• Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate audiences through various available media (email, intranet, desk phone, CBIS, SMS)


• Take part in the continuous improvement of the IST intranet and check regularly the accuracy of IST documentation and intranet publications.

Web Operations:

• Propose, design, and implement Business Process Improvement using SharePoint Workflows and InfoPath forms


• Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps, Power Automate, etc.) and the various Office 365 tools


• Monitor and perform regular updates of the IST website content as required by technology and current events


• Act as second-level technical support and contact person to company users on the various Office 365 tools


• Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design, launch, reports)

Qualifications

• B.Sc. / B.Eng. in Computer Science/Engineering


• 5+ years’ professional experience in Information Technology (preferably in a methods role).

Preferred Skills

• Ensure good quality control of IST processes and services through the implementation of procedures and policies.


• Monitors IST performance and compliance to group standards through regular updates of KPIs and SLAs


• Ensure good records of IST evolution via Change management control and compliance with policy.


• Promote a good image of IST via communication to users and quality control of IST Services.


• Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions. could / should be used to best meet the needs of in-house client business entities.


• Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.


• Good reporting and interpersonal / communication skills.