• Application Deadline: Fri, 27 Oct 2023 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

The ideal candidate will:

• Oversee the prompt and timely disbursement of approved customer loan requests within the established turn-around time.


• Oversee timely payment of customer refunds, expense vouchers, staff salaries, and loans.


• Oversee the preparation and prompt submission of monthly deduction schedules of all parastatals and agencies within the time frame established by receiving authorities.


• Ensure that repayment schedules are prepared and uploaded to relevant portals and applications.


• Oversee the preparation and prompt submission of monthly reconciliation reports of various customer agencies.


• Prepare monthly activity reports and submit same for management use within the time period allotted.


• Oversee the booking of loans and creation of loan accounts on the company’s Core Banking Application


• Conduct regular on-the-job staff trainings.


• Oversee customer support processes and organize them to enhance customer satisfaction.


• Ensure speedy resolution of customer complaints within the Approved TAT.


• Identify and mitigate operational risk.


• Design and continuously improve existing and new business processes.


• Collaborate with heads of other units to develop best practices for successful operations

Suitable candidate should have:

• 5 – 10 years of work experience


• B.Sc Accounting, Finance, Economics or related field.  


• Professional Qualifications like ICAN, ACCA, CIBN


• Experience in Financial Services


• Conversant with Regulatory Standards