• Application Deadline: Mon, 16 Oct 2023 00:00:00 GMT
• Position: IT Help-Desk Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 5 years


• Location Lagos


• City Apapa


• Job Field ICT / Computer 
  

Job Responsibilities

• Install and configure computer hardware operating systems and applications.


• Monitor and maintain computer systems and networks.


• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.


• Replace parts as required.


• Provide support, including procedural documentation and relevant reports.


• Follow diagrams and written instructions to repair a fault or set up a system.


• Support the roll-out of new applications.


• Set up new users' accounts and profiles and deal with password issues.


• Respond within agreed time limits to call-outs.


• Work continuously on a task until completion (or referral to third parties, if appropriate).


• Prioritize and manage many open cases at one time.


• Rapidly establish a good working relationship with customers and other professionals, such as software developers.


• Test and evaluate new technology.


• Conduct electrical safety checks on computer equipment.

Requirements

• B.Sc in Computer Science or any related IT degree.


• I.T Certification is an added advantage


• Proven proficiency with the use of E.R.P software


• 1 - 5 years of work experience in a similar role.


• Must have completed NYSC


• Detail-oriented.


• Prioritization.


• Effective people management.

Salary

N112,000 net and other benefits