• Application Deadline: Tue, 7 Nov 2023 00:00:00 GMT
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Job Description

• We are searching for a Relationship Manager with experience in the real estate industry who will work to improve trusting relationships with clients.


• You will be responsible for developing and maintaining strong, long-term relationships with clients.


• Your primary goal will be to ensure client satisfaction, drive revenue growth, and promote the organization's products or services.

Work Duties

• Build and nurture relationships with existing clients/customers, understanding their needs, and ensuring their satisfaction.


• Develop a deep understanding of the organization's products or services to effectively address client inquiries and promote offerings.


• Manage and resolve complaints made by customers quickly and effectively.


• Prepare business documents, such as allocation letters and deeds of assignment.


• Handle post-construction inquiries from clients.


• Maintain accurate records of client interactions, sales activities, and performance metrics.


• Resolve client and resident complaints quickly and efficiently.


• Keep clients updated on the latest products to increase sales.


• Gather and relay customer feedback to the organization to improve products, services, and client satisfaction.

Qualifications and Background

• Minimum of HND in Business, Finance Marketing or related fields


• Minimum of 5 years of experience, with most years in a Customer Service Role.


• Experience working in the Nigerian Real Estate Industry is a plus.


• Excellent communication and interpersonal skills.


• Analytical and problem-solving abilities.


• Sales and negotiation skills.


• Knowledge of industry regulations and compliance standards.


• Experience working in a fast-paced environment.


• Highly organised, thorough and detail-oriented.


• Knowledge of industry regulations and compliance standards.