• Application Deadline:
• Position: Experienced eCommerce Customer Service Representative (Facebook)


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 4 - 16 years


• Location Lagos


• Job Field Customer Care 
  

Job Description:

As an Experienced eCommerce Customer Service Representative, you will play a crucial role in engaging with our customers on Facebook, responding to comments, messages, and inquiries, and ensuring a positive online shopping experience. This is a remote position, and we welcome applicants from Lagos and beyond. Your responsibilities will include:

Responsibilities:

• Facebook Engagement: Interact with customers on Facebook, responding to comments, messages, and inquiries in a timely and friendly manner.


• Product Information: Provide accurate and detailed information about our products, services, and promotions to Facebook users.


• Order Support: Assist customers with order-related inquiries, including tracking shipments and processing returns or exchanges.


• Issue Resolution: Address customer concerns, complaints, and feedback on Facebook with professionalism and empathy.


• Promotions: Promote our products and special offers to Facebook followers.


• Brand Ambassador: Represent our brand positively and maintain a consistent brand voice in interactions on Facebook.


• Feedback: Gather and report customer feedback and insights from Facebook to improve our products and services.


• Collaboration: Collaborate with the customer service team to ensure a seamless customer experience across all channels.

Qualifications:

• eCommerce Experience: Proven experience in a customer service role with a focus on managing customer inquiries, comments, and messages on Facebook.


• Effective Communication: Excellent written communication skills in English.


• Customer-Centric: A passion for helping customers and providing exceptional service.


• Empathy: Ability to handle customer inquiries with patience, empathy, and professionalism.


• Detail-Oriented: Strong attention to detail in managing comments, messages, and inquiries.


• Team Player: Ability to work effectively both independently and as part of a remote team.


• Positive Attitude: Positive attitude and a willingness to learn and adapt.

Benefits:

• Competitive salary and performance-based bonuses.


• Health and wellness benefits.


• Opportunities for career growth and development.


• A supportive and collaborative remote work environment.


• Training and resources to enhance your customer service skills.


• The satisfaction of being a key part of delivering exceptional customer experiences through Facebook comments and messages.