• Application Deadline: Fri, 20 Oct 2023 00:00:00 GMT
• Position: Receptionist / Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Borno


• Job Field Administration / Secretarial 
  

Overall Description of Duties

• The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.


• Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.


• The hotel receptionist must be trustworthy and able to work well with little direct supervision.


• The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.

Key Responsibilities

• Welcoming guests and checking their details against their bookings


• Allocating guests their rooms and providing keys


• Answering phones from prospective customers and guests, taking messages and delivering them


• Completing administrative tasks such as filing and photocopying


• Responding to requests for help and information


• Providing concierge services, such as arranging travel and providing information about local amenities and attractions.


• Preparing room bills and ensuring prompt payments


• Checking guests out, taking payments and returning deposits.


• Any other task assigned.

Requirements and Skills

• Bachelor's Degree in Hospitality Management or suitable equivalent


• 2+ years experience working in a hotel receptionist or guest services role


• Proficient in Microsoft Office Suite and other necessary computer programs


• Solid written and verbal communication skills


• Fluency in English


• Ability to maintain a positive, friendly attitude even under high pressure


• Excellent organizational and multitasking skills


• Professional attitude and appearance


• Strong IT skills and knowledge of booking systems and software


• Excellent administration and organizational skills


• Excellent organizational and time management skills.