• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Manage incoming phone calls.


• Identify and assess customers’ needs to achieve satisfaction.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts, and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Qualifications

• Candidates should possess a Bachelor's Degree with 1 - 4 years of work experience.


• Proven customer support experience or experience as a Client Service Representative.


• Strong phone contact handling skills and active listening.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.


• Smart, young and beautiful.