• Application Deadline: Fri, 20 Oct 2023 00:00:00 GMT
• Position: Digital Executive Assistant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Essential Responsibilities

• Monitor referrals and give biweekly reports to the Managing Dentist. Ensure gifts are delivered to Patients who give quality referrals.


• Spearhead recall of leads from social media and digital campaigns


• Support the provision of a customer-focused practice and seamless patient journey that assists in attracting, satisfying and retaining patients


• Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.


• Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction


• Obtain & review patient feedback via patient survey as necessary


• Record Videos: Capture high-quality videos during dental procedures, testimonials, and other relevant activities.


• Edit videos for clarity, impact, and educational value.


• Post and reply to comments and questions across social platforms like Facebook, Instagram, and LinkedIn.


• Engage with walk-in patients, update their files with relevant information, and ensure a smooth patient experience.


• Develop and maintain a social media calendar to ensure consistent posting and engagement.


• Assist the CEO with scheduling, correspondence, and other administrative tasks.


• Monitor and report on social media metrics to gauge effectiveness.


• Develop a content strategy that aligns with the clinic’s goals and target audience.


• Work closely with the dental and administrative teams to coordinate social media activities and patient interactions.


• Others may be assigned

Person Specification

• Bachelor’s Degree in Marketing, Communications, or a related field.


• At least 2 years of experience in social media management and 1 year in an executive assistant role.


• Efficient and Customer-focused


• Driven and self-motivated


• Flexible and Proactive

Knowledge and Skill Requirement:

• Proficiency in video recording and editing software - Canva, Capcut


• Familiarity with social media management tools like Hootsuite or Buffer.


• Basic understanding of Google Analytics and social media metrics.


• Proficiency in Microsoft Office Suite for administrative tasks.


• Good Communication and Presentation Skills

KPIs:

• Engagement Rate: Increase social media engagement by 10% quarterly.


• Patient Satisfaction: Maintain a patient satisfaction rate of 90% or higher.


• Task Completion: Complete 100% of assigned tasks on or before deadlines.


• CEO Satisfaction: Receive positive quarterly reviews from the CEO for administrative support.