Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Engage customers and prospects in a manner that informs them and builds affinity with the Ecobank brand and our product offering
Work closely in line with the Sales Manager & Sales Team to deliver exceptional customer service.
Requirements
Customer/market orientated and Networking.
Ability to establish direction and drive execution.
Excellent at delivering and owning results.
Strong interpersonal, influencing and communication skills.
Ability to communicate excellently with external and internal stakeholders to ensure high levels of engagement and conversion of prospects into customers.
Deep understanding of our target customers and how to engage them.