• Application Deadline: Tue, 28 Nov 2023 00:00:00 GMT
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Onipanu


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

SALARY- 80K



REQUIREMENTS

• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently


• Candidates must reside in Onipanu and its environs is a MUST

Qualification:

• BSC/HND ONLY Graduate


• At least 2 years experience as a customer experience specialist, or a similar customer support role


• Candidate must be willing to work on shifts


• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Responsibilities:

• Tracking customer experiences across online and offline channels, devices, and touchpoints.


• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.


• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.


• Identifying customer needs and taking proactive steps to maintain positive experiences.


• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.


• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.


• Performing product tests, evaluating after-sales and support services, and facilitating improvements.


• Documenting processes and logging technical issues, as well as customer compliments and complaints.