• Application Deadline: Sun, 22 Oct 2023 00:00:00 GMT
• Position: Customer Support Personnel


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikoyi


• Job Field Customer Care 
  

Responsibilities

• Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.


• Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.


• Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.


• Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.


• Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.


• Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.


• Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.


• Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.

Skills & Qualifications

• Bachelor's degree in a relevant field (Business, Finance, or related discipline preferred).


• Previous experience in customer service or a related role.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Familiarity with fintech products and services is a plus.


• Ability to work in a fast-paced and dynamic environment.


• Proficiency in Microsoft Office Suite and CRM software.


• Strong dedication to maintaining the highest level of professionalism and ethical standards