• Application Deadline: Wed, 25 Oct 2023 00:00:00 GMT
• Position: Customer Experience / Sales Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• We are seeking to hire a creative and resourceful individual as a Customer Experience Sales Representative.


• The role will involve being a devoted brand advocate for SKIN101 Center (Skin101 Clinics and its sister companies).


• The jobholder will develop, maintain and build upon foundational relationships with customers to enable quality delivery of services.


• He/she will guide and generate conversations to facilitate the achievement of customer business objectives

Responsibilities

• Manage all incoming phone calls, mails and messages across different platforms.


• Identify and assess customers’ needs to achieve satisfaction.


• Identify prospective customers and generate sales leads.


• Build sustainable relationships and trust with customers through open and interactive conversations.


• Present, promote and sell products and services to existing and prospective customers.


• Provide accurate, Valid and complete information using the right methods.


• Handle customer complaints, provide appropriate solutions and alternatives within time limits.


• Follow communication guidelines, procedures and policies.


• Keep record of customers interaction and processes.

Qualifications

• Minimum of Bachelor’s degree in Communication or any relevant field.


• Minimum of 2-3 years of experience.


• Genuine interest in the beauty industry


• Strong written and verbal communication skills


• Customer-centric and result-oriented


• Excellent organizational skills and keen attention to details.


• Ability to perform well in a fast-paced work environment.


• Excellent selling and negotiation skills.