• Application Deadline: Thu, 26 Oct 2023 00:00:00 GMT
• Position: Training Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field Human Resources / HR 
  

Job Description

• Our client is seeking to employ a highly motivated Training Specialist to join our team. In this role, you will play a key part in driving and delivering our training business, develop training programs/synopsis that align with our clients ‘needs.


• You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, engaging resources, and overseeing all aspects of training interventions.

Position Summary

• S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.

Essential Duties and Responsibilities

• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.


• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.


• Gather and evaluate information from clients and management on previous training to identify weaknesses and areas that need additional training.


• Come up with training programmes/synopsis.


• Write proposals to suit training need of clients.


• Follow up with leads to close business.


• Generate training reports and analysis for every client and the business.


• Generate the training certificate for clients.


• Engage facilitators before and after the training.


• Ensure end to end training process.


• Liaise with the finance team to chase up facilitators ‘fee.


• Ensure training venues are conducive and convenient for use.


• Develop the training calendar to suit clients ‘needs.


• Follow up with payments from clients.


• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.


• Coordinate training materials/tools and get them to the venue in good time.


• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.


• Every other duty assigned in line with the training intervention.


• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.

Education and/or Work Experience Requirements

• BSc / HND Degree in any relevant subject


• Relevant Experience in Customer Service


• 3 to 7 years cognate experience


• Must currently reside in Oshodi and its environs.

Competencies Required for the Job:

• Ability to operate media equipment such as projectors and personal computers.


• Ability to handle multiple assignments and assess and analyse data.


• Ability to work with a team and have attention to detail.


• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills


• Exceptional organization skills, leadership and interpersonal skills


• Knowledge about traditional and modern training methods and techniques


• Knowledgeable about learning management systems, instructional design and e-learning platforms


• Proficiency in word processing and presentation software.