• Application Deadline: Mon, 30 Oct 2023 00:00:00 GMT
• Position: IT (Support) Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Ikoyi


• Job Field ICT / Computer 
  

Job Summary

• The IT (User Support) Officer to provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing and upgrading computer hardware & software where required; contributing to the detection & resolution of various issues to ensure the smooth operation of the Organization’s IT infrastructure.

Responsibilities

• Installation, set-up and sharing of desktops, laptops, printers, scanners etc. across the Company’s LAN/WAN.


• Set up new users’ accounts & profiles, handling related e.g., password issues.


• Create and deploy email configuration, user, and file permission over the network.


• Provide user support for all staff of the Organization through a series of actions (face-to-face, via email/messenger platforms or over the phone,) to help set-up systems or resolve issues.


• Deploy, monitor and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points etc.).


• Conduct of basic troubleshooting/diagnostics of system & network problems, basic repairs or upgrades of computer hardware, software and peripherals e.g., printers.


• IT Project Management support.


• Liaise with relevant vendors/suppliers/contractors etc. on behalf of the Organization.


• Provide administrative support to the IT team, including generation of various documents, manuals and reports.


• Perform others functions as may be assigned by the IT Coordinator.

Knowledge and Skill Requirements

• HND qualification


• 2 - 3 years’ relevant work experience in the same or similar role.


• IT user-support specific skills (LAN/WAN, TCP/IP, network security & MS Office support) and experience.


• Strong verbal & written communication skills.


• Excellent interpersonal skills.


• Must be analytical, with a logical approach to problem-solving.


• Well-developed time-management skills, with the ability to prioritize multiple assignments.


• Understands discretion and can handle confidential & sensitive data/information accordingly.


• Can demonstrate job commitment and personal flexibility to meet dynamic organizational requirements and expectations.


• Committed to continuous learning & self-development.


• Capable of working independently, with minimum supervision.

Person Specification:

• Organized, detail-oriented, with a high level of integrity


• Efficient


• Courteous


• Proactive


• Problem-solver


• Driven and self-motivated


• Flexible


• A team leader and player.