• Application Deadline: Tue, 24 Oct 2023 00:00:00 GMT
• Position: Sales Administrator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Position Purpose

• The Sales Administrator will be primarily responsible for overseeing after-sales and certain pre-sales operations to ensure clients receive the support they require.

Essential Functions and Basics Duties

Manage all customer related engagements and ensure that issues are resolved promptly:

• Oversee and drive prompt resolution of all incidents and problems.


• Act as escalation point for all customer requests and incidents.


• Interact closely with clients to better understand their pain points and profer solutions.


• Carry out customer satisfaction survey periodically, analyse result and ensure all customer dissatisfactions are addressed.

Manage all after-sales and some pre-nsales activities to achieve business goal:

• Align after-sales activities with industry standard or framework.


• Ensure Service Legal Agreements (SLAs) are consistent.


• Present periodic reports to the management on after-sales performance.


• Manage all social media handles, do e-marketing/email campaigns.

Work with various departments to ensure efficiency:

• Act as liaison person between client and other departments within the organization.


• Coordinating with IT Engineers to provide technical support to end users.


• Ensure IT support staff are performing their duties efficiently and effectively.

OEM management:

• Steer and manage all OEM engagements; meetings, events.


• Maintain OEM pipeline with current leads and share this pipeline with OEM contacts on a monthly basis.

Assumes responsibility for establishing and maintaining good business relations with customers, vendors, e.g. Cisco, Microsoft and distribution managers:

• Contact key accounts regularly, establish and maintain good relationship with customers.


• Ensures that the Company’s quality reputation is maintained.


• Assumes responsibility for related duties as required or assigned:

Qualifications

• Education/Certification: B.Sc., B.Eng. or B.A. in relevant field.


• Required Knowledge: Good Proficiency level of Microsoft Office – Excel, Word, Outlook and PowerPoint. Knowledge of the industry.


• Experience Required: Maximum of three years of experience as a Sales Administrator.


• Skills/Abilities: Strong interpersonal skills.


• Good organizational and problem-solving skills.


• Business relationship management capabilities.