• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Client Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• As a Client Service Manager, you will play a pivotal role in our commitment to client satisfaction. You will oversee a team of dedicated client service professionals, guiding them to meet and exceed client expectations.


• You will be responsible for developing and maintaining client relationships, ensuring that their needs are met, and identifying opportunities for growth.

Key Responsibilities

• Develop and maintain strong relationships with clients.


• Act as the main point of contact for client inquiries, requests, and feedback.


• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.


• Provide regular updates to clients on project progress and results.


• Manage client expectations and address any issues or concerns in a timely and professional manner.


• Ensure client satisfaction and seek opportunities for account growth and upselling.


• Assist in the preparation of reports, presentations, and proposals for clients.


• Stay informed about industry trends and developments to provide valuable insights to clients.

Qualifications

• Bachelor's Degree in business, marketing, or a related field.


• Proven experience in client service or account management roles.


• Strong leadership and team management skills.


• Exceptional communication and interpersonal skills.


• Problem-solving and conflict resolution abilities.


• Customer-centric mindset and a dedication to client satisfaction.


• Excellent organizational and time management skills.