• Application Deadline:
• Position: Senior Fashion Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

Sales:

• Welcome and serve customers providing an excellent in-store experience at all times


• Guide customers by ushering them to appropriate sections in the store based on their needs and interests


• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs


• Fulfill phone and online orders to support the omni-channel customer experience


• Upsell where appropriate


• Follow policies and procedures for markdowns and sale events


• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues


• Handle each transaction professionally and in a friendly manner


• Assist customers in a timely, efficient and courteous manner delivering superior customer service


• Deal effectively with customer complaints by liaising with the retail manager when necessary


• Communicate special promotions and instore activities to customers


• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the Brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits


• Understand and communicate the brand aesthetic, brand philosophy and lifestyle to the associates and the customer


• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude


• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures


• Return all merchandise to the right location after sales


• Clean up fitting rooms and return garments to racks


• Ensure that the restrooms are cleaned as at when due


• Balance cash registers with receipts


• Execute all opening and closing procedures.

Inventory Management:

• Stay aware of inventory levels and communicate low stock


• Participate in stock count activities.

Perform other duties as required.

Remuneration

N150,000 - N200,000 Monthly.