• Application Deadline: Wed, 25 Oct 2023 00:00:00 GMT
• Position: Front Desk/Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Abuja


• Job Field Administration / Secretarial  , Customer Care 
  

About the Role:

We are seeking a personable and customer-focused Front Desk/Customer Service Officer to be the first point of contact for our valued customers and stakeholders. The Front Desk/Customer Service Officer plays a crucial role in maintaining the office's professional image and ensuring a welcoming environment for visitors and employees as well as providing outstanding customer service.

Key Responsibilities

• Greet and welcome visitors in a professional and courteous manner.


• Direct visitors to the appropriate person or department.


• Ensure compliance with security and visitor policies.


• Receive, sort, and distribute incoming mail and packages.


• Assist in scheduling appointments and meetings.


• Manage conference room reservations as needed.


• Monitor office security and manage access through the front desk to the rest of the offices.


• Assist visitors, clients, and employees with inquiries, providing information and assistance.


• Handle and resolve customer complaints or issues promptly and professionally.

Qualifications

• Bachelor’s Degree or HND is required; additional qualifications will be a plus.


• 1 - 3 years relevant work experience.


• Proven experience as a front desk officer, customer service or relevant position.


• Proficiency in using office equipment, including a multi-line phone system.


• Proficient in English (oral and written).


• Excellent knowledge of MS Office (especially Excel and Word).


• Strong communication and people skills.


• Good organizational and multi-tasking abilities.


• Customer service orientation.


• Professional appearance and demeanor.