• Application Deadline:
• Position: Food & Beverages Manager II


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Ikeja


• Job Field Hospitality / Hotel / Restaurant 
  

Duties and Responsibilities

Customer Relations:

• Enhances guest satisfaction


• Handles guest comments and complaints, ensuring follow-up


• Develops close relationships with guests to encourage loyalty


• Ensures guests receive a warm and personalized welcome

Professional Techniques / Production:

• Organizes and supervises the preparation of points of sale according to activity forecasts


• Ensures that reference standards are properly applied


• Checks that sales materials are well presented


• In conjunction with the Head Chef, prepares the menus, organizes purchases and ensure the update and application of cooking instructions


• Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Head Chef

Team Management:

• Manage and values the different food and beverage points of sale


• Make sure the information are given t0 the concerned services


• Develops team spirit and motivation by creating a good working atmosphere


• Takes part in or validates recruitments


• Organizes the welcome and integration of new employees


• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts


• Conducts annual performance appraisals and sets targets for the team


• Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up


• Helps employees improve their skills and provides support for career development


• Applies labor legislation

Commercial / Sales:

• Develops excellent relations with guests


• Prepares the commercial action plan for the department and ensures implementation


• Sets daily sales targets for the team


• Analyses guests' comments and shares them with the team


• Launches and deploys marketing initiatives in the local area in order to increase revenue


• Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers


• Knows the market and customer expectations


• Keeps close track of what the competition is doing


• Uses sense of creativity and innovation to facilitate commercial operations

Management and Administration:

• Ensures that management results are in line with the hotel's targets


• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines


• Adapts department organization as required and manages headcount for optimum "prime cost"


• Draws up, implements and ensures that internal checks are properly carried out


• Ensures that the equipment and cultural assets of the department remain in good condition and working order


• Checks inventories that have been carried out

Hygiene / Personal Safety / Environment:

• Is responsible for keeping the equipment and furniture in good condition


• Ensures machinery works reliably and follows up any technical work


• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected


• Sets up an action plan based on the hygiene analysis results and tracks implementation


• Applies and ensures application of the hotel's security regulations (in case of fire etc.)


• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)


• Is responsible for the security of people and property in the area under his/her remit.

Skills / Qualifications Required

• HND / B.Sc in Hotel Management


• Diploma or/and Certificate in Food and Beverage category in a related field


• 2-3 years working experience as a Food and Beverage Manager


• Proficiency in communication and math skills


• Ability to work in a team and supervise the subordinates


• Quick decision making skills


• Guest oriented, outgoing and service minded


• Proficiency in the use of micros and other application programs.