• Application Deadline:
• Position: Supervisor-Reservations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

POSITION SUMMARY

• Oversee accuracy of room blocks, reservations, and group market codes.


• Communicate company values and/or culture to new employees.


• Review and implement new Reservations procedures.


• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.


• Explain guarantee, special rate, and cancellation policies to callers.


• Accommodate and document special requests.


• Answer questions about property facilities/services and room accommodations.


• Follow sales techniques to maximize revenue. Input and access data in reservation system.


• Respond to any challenges found for accommodating rooming requests.


• Set-up proper billing accounts according to Accounting policies.


• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.


• Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.


• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.


• Comply with quality assurance expectations and standards.


• Read and visually verify information in a variety of formats.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by Supervisors.