• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field
  

Job Summary

• As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.


• Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Roles and Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Provide customers with accurate, valid and complete information by using the right methods/tools.


• Take the extra mile to engage customers


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.


• Carry out customer satisfaction survey.


• Maintain comprehensive database.


• Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.


• Analyze and document loss of clients to mitigate against future loss.


• Physical visitations to clients locations, for random or schedule checks.


• Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

• Candidates should posses a B.Sc, HND / OND in Business Administration, Marketing, or a related field. A Master's degree is a plus.


• Must have 2-4 years work experience


• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively.