• Application Deadline:
• Position: Concierge


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

• This role is responsible for responsible for welcoming customers upon entrance and confirm reservations while maintaining the highest standards of customer service.

Reports to: Wellness Center Supervisor.



Summary of Responsibilities

• Greet clients and guests with a warm and friendly demeanor, ensuring a memorable first impression.


• Provide support to clients as they transition from one area of the center to another.


• Collect and relay client feedback and suggestions to the Wellness Center Supervisor to enhance the client experience.


• Collaborate with other team members to maintain a cohesive and supportive work environment.

Other duties as assigned.

Key Result Areas/ Performance Goals:

• Maintain a CSAT score of at least 95%

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities


• A minimum of 2-year post NYSC experience


• Experience in customer services in the hospitality/healthcare industry is an added advantage

Core Competencies

• Excellent interpersonal and communication skills


• Customer Service Orientation


• Professional appearance and demeanor