• Application Deadline:
• Position: Admin Ticketing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Rivers


• City Port Harcourt


• Job Field Administration / Secretarial  , Travels & Tours 
  

Job Overview:

The Admin Ticketing role is responsible for efficiently managing and organizing various administrative tasks and requests through a ticketing system. This position plays a crucial role in ensuring that all internal and external inquiries, concerns, and issues are promptly addressed and resolved in a systematic and organized manner. The Admin Ticketing professional will collaborate with multiple departments to streamline administrative processes and enhance overall operational efficiency.

Key Responsibilities:

• Create, monitor, and prioritize tickets in the ticketing system for administrative tasks, inquiries, and support requests.


• Maintain detailed records of all tickets, including status, resolution, and relevant communication, to ensure accountability and compliance with internal processes.


• Communicate effectively with various stakeholders, including employees, clients, and vendors, to gather information, provide updates, and resolve issues promptly.


• Collaborate with different departments to ensure that tickets are addressed efficiently and that tasks are delegated to the appropriate personnel.


• Generate reports and analyze ticket data to identify trends, recurring issues, and areas for process improvement.


• Investigate, troubleshoot, and resolve administrative issues, working closely with relevant teams to ensure timely resolution.


• Suggest and implement enhancements to the ticketing system and administrative workflows to improve overall efficiency.


• Provide training and support to end-users on the ticketing system, ensuring they are well-equipped to submit and track their requests.


• Conduct regular audits of the ticketing system to ensure data accuracy and compliance with service level agreements (SLAs).

Qualifications:

• Bachelor's degree /HND


• Proven experience in an administrative role, with ticketing system experience being a plus.


• Strong organizational and multitasking skills.


• Excellent written and verbal communication.


• Proficiency in using office software and ticketing platforms.


• Problem-solving abilities and a commitment to quality customer service.


• Attention to detail and the ability to work both independently and collaboratively.