• Application Deadline:
• Position: Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Description

• Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.


• Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.


• Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.


• Attend to complaints, requests or queries and communicate feedback professionally.


• Identify and troubleshoot customers’ complaints in a bid to achieve resolution


• Build sustainable customer relationships through open and interactive interactions.


• Provide accurate, valid and complete information to customers


• Handle complaints, provide appropriate solutions and alternatives

Requirements

• Communication and Interpersonal Relations


• Supervisory/Managerial Skills


• Problem Solving and Decision Making


• Managing Resources


• Business Focus