• Application Deadline: Wed, 8 Nov 2023 00:00:00 GMT
• Position: Client Experience Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries by telephone, email, chat, or social media.


• Build and maintain strong client relationships through effective communication and a client-centric approach.


• Maintain updated knowledge of company products, services, and Processes.


• Address client inquiries, concerns, and issues, providing solutions and ensuring a positive client experience.


• Using relevant software, document customer interactions, compile documents/data, and forward information to interested parties.


• Conduct scheduled customer experience checks and surveys and provide valuable insights to improve our services and client experience.


• Record subscriptions, bookings, membership expiration, and other tasks assigned.


• Assist clients with onboarding processes, helping them understand our services, products, and investment options.

Requirements

• Bachelor's degree in business, communications, or a related field.


• Proven 3 years experience in Customer Service in a finance company.


• A strong understanding of financial products and asset management is an added advantage.


• Excellent communication and interpersonal skills.


• Customer-focused with a dedication to ensuring exceptional client experiences.


• Detail-oriented and highly organized.


• Ability to work collaboratively in a team-oriented environment.


• Proficiency in using CRM software, Google Suite other relevant tools.

Remuneration and Perks

• Competitive salary in line with industry benchmarks


• Health insurance


• Housing allowance


• Birthday allowance


• Work from home on some days of the week


• Maternity and paternity allowance


• Full pay during the leave period


• 13th month


• Staff-only investment opportunities


• A high degree of autonomy and flexibility


• Global growth opportunities