• Application Deadline:
• Position: Customer Support Staff


• Job Type Full Time


• Qualification BA/BSc/HND , PhD/Fellowship


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job brief

• We are looking for a Customer Support Specialist to work with us for the success of the Lagos Fashion Festival.


• Responsibilities include resolving customer queries, recommending solutions and guiding designers, models and backstage crew. You should be an excellent communicator who’s able to earn our clients’ trust.


• Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat


• Identify customer needs and help customers use specific features


• Analyze and report product complaints 


• Update our internal databases with information about technical issues and useful discussions with customers


• Monitor customer complaints on social media and reach out to provide assistance


• Follow up with customers to ensure their technical issues are resolved


• Gather customer feedback and share with our Product, Sales and Marketing teams