• Application Deadline:
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Banking 
  

About the job

• Ensure friendly and neat environment to attract more customers to the bank


• Ensuring operational efficiency in line with BOFIA and related Banking requirements.


• Ensure customer satisfaction on all the transactions and provide proofer solutions or alternatives to issues & complaints raised by customers.


• Update, monitor and maintain proper records & documentation of branch's transactions daily basis


• Coordination/Monitoring of Operations unit (CSU/FTL/C & T) to ensure the achievement of stated turnaround times for products/services on daily basis


• Handling bank's correspondence with other banks to ensure excellent service delivery to our customers


• Monitoring & supervising usage, ordering and issuance/custodian of live cheques leaves


• Ensure reduction in transaction error rates and reversal by value and frequency


• Ensure provision of timely report on branch Operations (MPR Report, Proof of GL, Daily Operational report, Dormancy report, outstanding ATM cards and cheque book report)l


• Supervise the administration of the vault and ensure the branch operates within Insured Limits and excess cash lodged with our corresponding banks with approval as and when necessary


• Monitoring of correspondence banks statement for proper transaction entries as well as reconciliation of same


• Ensure smooth operations of the branch, running and maintaining all branch equipment. Ensure cost reduction in all ramifications.