• Application Deadline: Thu, 30 Nov 2023 00:00:00 GMT
• Position: Resort Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 - 15 years


• Location Lagos


• City Lekki


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• The Resort Manager is responsible for the overall operation and management of the resort, with a focus on guest service, staff leadership, and financial performance.


• This role requires a strong leader with a passion for hospitality and a commitment to creating a memorable and relaxing experience for our guests.

Key Responsibilities:

Guest Services:

• Ensure guests receive exceptional service and meet their needs promptly and professionally.


•  Address guest concerns, manage special requests, and strive to enhance their experience.

Staff Leadership:

• Lead and motivate resort staff, including front desk, housekeeping, food and beverages, and all sub-teams.


• Oversee hiring, training, and performance management of employees.

Operations Management:

• Manage day-to-day resort operations, including front desk, housekeeping, maintenance, and activities.


• Maintain the resort's appearance and functionality to the highest standards.

Marketing and Promotion:

• Collaborate with marketing teams to develop and implement marketing and promotional strategies.


• Monitor occupancy rates and adjust marketing efforts accordingly.

Guest Relations:

• Foster positive guest relationships, responding to feedback and addressing concerns.


• Coordinate special events and amenities for guests celebrating milestones.

Health and Safety:

• Ensure compliance with health and safety regulations, overseeing emergency procedures.


• Maintain a safe and secure environment for guests and staff.

Qualifications

• Bachelor's Degree in Hospitality Management, Business, or a related field is preferred.


• 10 - 15 years of proven experience in resort/hotel management, with a strong track record of success.


• Exceptional leadership and team management skills.


• Excellent interpersonal and communication abilities.


• Financial acumen and budget management experience.


• Ability to work flexible hours and weekends.