• Application Deadline: Thu, 30 Nov 2023 00:00:00 GMT
• Position: Technical Support Officer (Mobile Industry)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Diagnose and troubleshoot internal (staff) and external (customer) technical issues related to the mobile devices and company applications such as Sentinel and Sentiflex.


• Follow up with staff and customers to ensure full functionality of mobile device or company applications after troubleshooting.


• Collaborate with the IT team to address all technical issues for the company.


• Respond actively to technical support tickets and customer inquiries about Relay and provide technical support through various communication channels, including phone, email, and chat until a resolution is reached.


• Ensure prompt and effective resolution of customer technical issues while maintaining a high level of customer satisfaction.


• Ensure strict adherence to company quality assurance standards and guidelines when providing technical support.


• Stay up-to-date with the latest mobile device products, services, and industry technical knowledge.


• Maintains compliance with industry standard operating procedures to ensure data security.


• Document and maintain detailed records of customer interactions, technical issues, and resolutions in a structured and organised manner to improve efficiency of future technical support.


• Document data about technical challenges and analyses for the OEM and other partners.

Qualification Requirements

• B.Sc. Degree in Computer Science or Technical related field with a minimum of 3 years work experience in the mobile industry.