• Application Deadline: Mon, 30 May 2022 00:00:00 GMT
• Position: Second Level Operations Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.


• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

• You will help with Assurance support activities


• Incident management


• You will assist with Problem management


• System administration


• And you will work with Billing operations

Key Qualifications

• Bachelor level, in engineering (IT, Telecom)


• 3-5 years of experience of deploy system test and lead testing team.


• ISEB/ISTQB software testing qualifications would be an advantage.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice


• Knowledge sharing and collaboration skills


• Ericsson knowledge


• English skills


• Delivering results & meeting customer expectations


• Analyzing


• Working with people


• Creating & innovating


• Applying expertise & technology.