• Application Deadline: Mon, 30 May 2022 00:00:00 GMT
• Position: Operations Assurance Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.


• Trigger SW update / upgrade based on Life cycle management.


• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;


• Act vigilantly to customer request as per agreed SLA / WLA.


• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance


• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necssary.Perform ECW Integration and configuration changes activities within approved change window.


• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.


• Continuously drive for efficiency, improvements automation and excellence in service delivery.


• Approve and support improvement plans that requires multi delivery units initiatives;Internal & external Audit handling.

Job Requirements

• University Degree in Technology, preferably MSC


• Overall operational experience, 4-6 Years.


• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.


• Experience in Managed Services in Operational assurance or SME areas. 3+ Years


• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System


• BSS Experience 3+ years


• Strong leadership skills with focus on team performance


• Excellent understanding of network entities like F5, VMware & PKS.


• Hands on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.


• Trouble shooting & Analytical skills.


• Knowledge in DB is plus.


• ITIL processes knowledge is a merit


• Result oriented with customer first attitude


• Can handle stressful and ambiguous situations


• Excellent communication skills in written and spoken English


• Self-motivated with strong drive and initiative, collaborative, relating and networking


• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment


• Knowledge of telecom & fintech industry.


• Good knowledge on container, docker, kubernetes.


• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.


• Fluent in spoken and written English and French