• Application Deadline:
• Position: Call Center Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Responsibilities:

• Responsible for responding to all clients’ inbound calls and emails within 1 hour time frame


• Addressing all complaints and inquiries in a timely manner


• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes


• Perform periodic survey to determine clients’ satisfaction with company’s services and report feedback to the Operations Manager

Requirements:

• BSc degree in a relevant course of study


• 2-3 years experience in similar role


• Excellent communication skills


• Customer service


• Multitasking and teamwork