• Application Deadline:
• Position: Head of General Services


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 10 years


• Location Not specified


• Job Field Administration / Secretarial 
  

Job Summary

• The Head of General Services will be responsible for building a world-class service unit that provides timely, quality, and cost-effective support to the organization.


• Services covered include facility management, equipment repair, procurement, and construction.

Job Description

Facility and Equipment Management:

• Monitor and manage the major assets within the workplace to ensure maximum return on investment. Define and oversee cadence of inspection and preventative care for company equipment.


• Oversee renovation projects to improve efficiency or to meet regulations and environmental, health and security standards.


• Assist to manage transportation and other logistics processes


• Develop new strategies to streamline processes – increasing turnaround time, first time right and reducing cost

Procurement and Vendor Management Services:

• Define an overall vendor management process that allows for flexibility and control of both vendor registration and deployment.


• Facilitate registration of reliable, cost-effective vendors across all service areas to bring competition and effectiveness to service delivery.


• Oversee cost-effective procurement of consumables and office supplies and their effective distribution across the consumer base.

Construction and new store development:

• Oversee new construction efforts to develop cost estimates, manage construction process, and collaborate with all stakeholders (project managers, Quantity Surveyors, contractors etc.). Mentor a set of project managers to effectively deliver on individual projects.


• Build a system for location search, facilitating engagement of network of agents to source properties and screening them using our internal screening criteria.


• Oversee new store opening team responsible for setup of all aspects of a new store: internal fit-out, equipment purchase, staff training and merchandising. Help team members resolve cross-functional roadblocks to lead to on-time and effective store openings.

Budgetary Control:

• Development of business plans and operational plans annually tied to the Organization’s strategic plan and the annual budget.


• Monitor inventory of office supplies and purchasing of new materials with attention to budgetary constraints.


• Ensure that projects/ development/ milestones/ goals are met and adhering to approved budgets.

General Administration:

• Carry out oversight functions on all departments to ensure 100% achievement of corporate plans and goals


• Define strategy and ensure execution of key inter-company priorities


• Develop strategies to improve overall quality and productivity

Requirements

• Bachelor’s Degree in Engineering, Construction or Architecture preferred.


• 10 years of experience in facility management, administration or construction including 5 years in a supervisory/ managerial capacity, required


• At least 3 years leading general services team at a well-structured multi-location consumer business (e.g., banking, QSR)


• Experience negotiating and forming strategic partnerships; vendor relationships and regulatory bodies preferred.


• Deep expertise in facility management; procurement services and equipment repair


• Background in construction or extensive remodeling projects.


• Good understanding of best-practice strategies suitable for administrative duties.


• Excellent verbal and written communication skills.


• Proficient with Microsoft Office Suite or related software.