• Application Deadline: Fri, 3 Nov 2023 00:00:00 GMT
• Position: Application Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• As an Application Support Engineer at Credit Direct Limited, you will be responsible for maintaining and troubleshooting our application systems, resolving technical issues, and providing support to end-users.


• You will work closely with cross-functional teams to identify and resolve application-related problems, perform root cause analysis, and implement effective solutions.


• Your expertise in application support and strong customer service skills will play a crucial role in ensuring our systems are operating at optimal levels to meet business requirements.

Responsibilities

• Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.


• Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.


• Collaborate with software development teams to understand application functionality, workflows, and configuration details.


• Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.


• Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.


• Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.


• Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.


• Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.


• Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.


• Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency. 

Job Requirement

• Bachelor’s degree in computer science, Information Technology, or a related field.


• Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.


• Solid understanding of application architecture, web technologies, and database concepts.


• Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.


• Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).


• Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).


• Excellent analytical and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.


• Strong customer service orientation, with excellent communication and interpersonal skills.


• Ability to work well in a fast-paced, team-oriented environment.


• Knowledge of ITIL principles and practices is a plus. 

Person Specification

• Strong attention to detail and a commitment to delivering high-quality solutions.


• Proactive and self-motivated, with the ability to work independently and take initiative.


• Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.


• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.


• Adaptability and flexibility to quickly learn new technologies and applications.


• Strong problem-solving skills, with the ability to analyze complex situations and identify practical solutions.


• Strong commitment to providing exceptional customer service and support.