• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• Customer Service Representatives the front line of support for the company's customers. You are responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services


• Resolve customer problems and complaints in a timely manner


• Provide customer support via various channels


• Escalate complex customer issues to management


• Collect and record customer feedback


• Help to improve the customer experience

Qualifications

• Bachelor's Degree in Business Administration or relevant field.


• A minimum of 2 years of proven experience in a customer service position


• Must be proficient in Hausa langauage


• Proficiency in Microsoft Office and customer service software.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.