• Application Deadline: Thu, 23 Jun 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Location: Ikeja, Lagos

Responsibilities

• Receive phone calls in a professional manner and provide information about products and services as required by the customers.


• Responsible for processing of orders and invoices in the ERP system.


• Maintain accurate reports of all customer transactions daily with the company.


• Processing of new customer registration and proper filing of all forms and documents.


• Follow-up customers and their complaints; ensuring that customer’s requests are attended to accordingly.


• Render administrative support to other customer service team members when the need arises, or as instructed.


• Preparation of Key distributors weekly and monthly sell-out reports and proper filing of their monthly closing stock positions.


• Responsible for reconciliation of all company promotions and processing of rewards and monthly incentives.


• Organize with Supply chain on product transfers to all locations and constant monitoring of inventory levels to ensure Pan-Nigeria product availability.

Education & Experience

• HND / B.Sc in any relevant discipline.


• 1 - 2 years previous experience in customer service preferably in an FMCG environment.


• Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.


• Good analytical skills.


• Persuasive speaking and effective listening skills.


• Ability to empathize and use positive language.


• Must have self-control and able to take responsibility.


• Patient with high level of emotional intelligence.


• Ability to remain professional with a people-first attitude.


• Attentive to details with excellent time management skills.


• Good knowledge about products with creativity and resourcefulnes