Job Description
Mission:
- To produce analytics reports and dashboards in support of the MTNN business intelligence strategy, including requirements generation for the new data and information needs of the various departments and teams.
- To support the business in understanding and utilizing business intelligence and enterprise data assets to make informed decisions.
Description:
- Use market analysis, customer satisfaction, and internal service costing data to develop and manage value-based pricing strategies across the full range of MTNN products and services.
- Estimate projects for business analysis given the data and systems available and the reporting needs of end users.
- Review business needs, translate them into functional requirements, and manage the entire lifecycle of IT deliverables.
- Interact with technical resources to understand and make best use of the corporate analytics technology stack, data warehouse, and translation tools.
- Develop and maintain project plans and coordinate cross-functional activities for assigned projects. Duties include maintaining schedules to ensure timely completion of projects while meeting deadlines and budgetary constraints.
- Communicate with business managers regarding the status of specific projects.
- Oversee the development and implementation of reporting and visualization requirements from business teams.
- Develop geographical and regional information and analysis and provide ongoing and ad hoc reports on essential “health indicators” of the business.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.
Education:
- First degree in computer science, information systems management, business, or any other related field, with appropriate on-the-job training from relevant professional experience.
- A Master of Business Administration is highly desirable.
- Fluency in English
Experience:
6–13 years’ experience that includes:
- Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others.
- Experience working in a medium- to large organization
- Minimum of 2-3 years in information systems and/or analytics, preferably in business intelligence or data analytics (building and managing enterprise-wide reports and dashboards).
- Relevant experience as a project manager and/or a business process analyst
- Proven experience with big data platforms, analytics, product selection, and proof-of-concept evaluation
- Expert-level in SQL and data warehousing
- Product and marketing management experience is highly desirable.
- Strong knowledge of business intelligence and analytics products, best practices, and implementation approaches is required.